My publications

I’ve shared research and case studies from my business and academic experience at regional and national higher education conferences. Here are a few examples of my recent publications.

Brainstorm Group Webinar Series, August 2024, "Can Canadian institutions drive better enrolment through a more engaged workforce?"

Association of Registrars of Universities & Colleges Canada Conference, June 2024, "Supporting enrolment outcomes through better employee engagement" with J. Skelton

Job engagement in Western Canadian higher education: Voices of frontline student service professionals (doctoral dissertation)

Strategic Enrolment Management & Marketing Forum, May 2024, "SEM administration A practitioners’ guide" with V. Wells

Educational Liaison Association of Alberta, September 2022, "Building positive recruitment relationships with ability-, gender-, and neuro-diverse learners"

Western Association of Registrars of Colleges & Universities Conference, June 2023, "10 common-sense ways to improve applicant conversion and summer melt" with V. Wells

Association of Registrars of Universities & Colleges of Canada Conference, June 2022, "Five keys to transform student payment communication and behaviour"

Association of Registrars of Universities & Colleges of Canada Conference, June 2022, "Improving student privacy and reducing risk using finance sector practices" with M. Nott & J. Cairns

Strategic Enrolment Management & Marketing Forum, August 2021, "We cut delinquent payments by half… and you can too!"

"Prairie audiences: An investigation and theoretical contextualisation of attitudes and experiences of theatre in Regina" [Master's thesis]

​These publications are uploaded to reflect my personal authorship or co-authorship and this website does not represent the views of the institutions or associations displayed. All publications remain the property of the authors (individuals and/or institutions) named in the document.